Having a problem with your account, order or payment? Here are answers to the most common issues.
Go to My Account and click Lost your password?. For security reasons we can’t send your password by email, but the reset process will guide you through creating a new one.
Please keep your account details up to date. If anything changes, email us at [email protected].
The cart only accepts quantities that are in stock. If a model is sold out, click Notify me when available on the product page where shown, or email us with your request and we’ll do our best to source it for you.
We accept Visa, Mastercard and American Express. All payments are checked and authorised by your card issuer. If a payment is declined, please check your card details or contact your bank, then try again. See Payments for more information.
Orders are usually dispatched within 2 working days. Pre-orders are shipped as stock arrives, in the order they were placed. See Shipping for full details.
We replace items that are defective or damaged. Email us at [email protected] with your order number and photos of the item. Please also read our Quality Guidelines, which explain the small variations that are normal and not considered defects.
Returns are accepted within 14 days of purchase. Items must be unused, in their original packaging and in the same condition you received them. See our Refund & Return Policy.
Check your bank account again, then contact your card company and your bank, as refunds can take some time to appear. If you still haven’t received it, email us at [email protected].
Contact us through our Contact page and we’ll get back to you.
